The Future of Aviation: Automation, Ancillaries and Client Satisfaction

Aviation innovator Duffel, which is well-funded and dedicated to simplifying the industry, is making strides in the automation of flight reimbursements and exchanges.

Despite the operational challenges posed by the pandemic, Duffel remains well-capitalized and focused on enhancing its product.

The company has seen advancements in both its commercial partnerships and product development over the past six months.

By appointing Norberto Lopes as Chief Technology Officer, Duffel aims to bring fresh ideas and a more efficient approach to the aviation industry.

The company’s goals include streamlining processes and interfaces, connecting various industry players, providing self-service options, driving ancillary profits, and prioritizing automation.

Duffel recognizes the importance of reducing complexity, overcoming fragmentation, and delivering a user-friendly experience.

With the current uncertainty in the industry, Duffel is concentrating on developing products that will help airlines and agents reduce costs and improve customer satisfaction when travel demand begins to recover.

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